Warnings issued about ineffective tax refund companies

Jul 5, 2023 | Brewers news, HMRC, Tax

Tax specialists at the Low Incomes Tax Reform Group (LITRG) have warned taxpayers to be cautious when using third-party companies to claim tax refunds from HMRC.


Taxpayers can apply directly to HMRC for any refunds, however, some prefer to use agents to claim on their behalf.


However, an agency that isn’t legitimate, may not request relevant proof for your claim, and therefore, submit a claim that is invalid. If HMRC decides at a later date that a refund was invalid, it can request those taxpayers to repay the full amount plus interest.


As well as requesting repayments from taxpayers, HMRC can also issue penalties. In extreme cases, HMRC may be able to claim overpayments dating back 20 years.


To help taxpayers avoid invalid claims, LITRG has published some key information to consider before applying for a tax refund.


1. Choose an agent carefully. LITRG stresses that while most refund companies are completely legitimate, others may not be. Taxpayers must carefully read through any terms and conditions set out by a company they are considering using.


2. Carefully check your claims. Legitimate agents will ask you to provide proof to support your claim and review it before submission.


3. You’re responsible for your tax return. Even if you use an agent, receive payment and settle the agent’s fees, you will have sole responsibility for any repayments to HMRC if your claim is invalid.


4. Do not share your Government Gateway details. A good refund agent will have their own software, so you should not need to provide your details.


5. If it looks too good to be true, it likely is. If a company approaches you about a tax refund out of the blue, it may not be legitimate.


Joanne Walker, LITRG Technical Officer, said:

“If the promise of a tax refund sounds too good to be true, the chances are it probably is. Therefore, it is important that taxpayers think about the risks before using an agent to claim a tax refund on their behalf.”


We can help

If you would like help with your tax return or if you think you are due a tax refund, please get in touch.

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